Terms of Service

1. Acceptance of Terms

By engaging TechEmir's services, contacting us for quotes, or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all clients, including entertainment industry professionals, businesses, and individual customers utilising our technology solutions and transport services.

2. Services Overview

TechEmir provides specialised technology and transport services, including but not limited to:

Technology Services

Custom automation and scripting solutions
IT support and system maintenance
Cybersecurity implementation and monitoring
Device lifecycle management and secure data wiping
Infrastructure consulting and optimization

Transport Services

Office relocations and equipment moving
IT infrastructure transport with specialised equipment
Secure asset transport for sensitive technology
Technology industry logistics coordination

3. Service Agreements & Contracts

All services are provided under individual service agreements that specify:

Scope of Work: Detailed description of services to be provided
Timeline: Project milestones and delivery schedules
Pricing: Service fees, payment terms, and any additional costs
Responsibilities: Client and TechEmir obligations
Acceptance Criteria: Standards for service completion

Logistics Industry Specialisation

For logistics industry clients, we provide additional protections including enhanced confidentiality measures, production-aware scheduling, and specialised handling of sensitive and technical assets.

4. Payment Terms

Payment terms vary by service type and project scope:

Technology Services: Typically invoiced upon completion or monthly for ongoing support
Transport Services: Payment due upon service completion unless otherwise agreed
Large Projects: May require deposit and milestone-based payments
Payment Methods: Bank transfer, corporate check, or approved payment systems
Late Payments: Subject to 1.5% monthly interest charge after 30 days

5. Client Responsibilities

To ensure successful service delivery, clients must:

Provide accurate and complete information about requirements
Grant necessary access to systems, premises, and personnel
Respond promptly to requests for information or approvals
Ensure compliance with relevant health and safety regulations
Backup critical data before any system modifications
Notify us immediately of any changes to project requirements
Provide safe working conditions for our transport services

6. Confidentiality & Data Protection

We understand the sensitive nature of our clients' operations, particularly in the UK industry:

All client information is treated as strictly confidential
Non-disclosure agreements available for sensitive projects
Secure handling and disposal of all client data
Compliance with UK GDPR and relevant data protection laws
Staff training on confidentiality and data protection
Secure transport protocols for sensitive equipment

7. Liability & Insurance

TechEmir maintains comprehensive insurance coverage and accepts liability as follows:

Our Liability Coverage

Professional indemnity insurance for technology services
Public liability coverage for transport and on-site services
Goods in transit insurance for equipment transportation
Cyber liability insurance for data-related services

Limitation of Liability

Total liability limited to the value of services provided for the specific project
Consequential damages excluded unless specifically agreed in writing
Force majeure events beyond our reasonable control are excluded
Client responsibility to maintain adequate insurance for their own assets

8. Service Level Agreements

We commit to the following service standards:

Response Times: Initial response within 4 business hours
Emergency Support: 24/7 availability for critical issues
Transport Services: Punctual delivery within agreed timeframes
Quality Standards: All work performed to industry best practices
Communication: Regular project updates and transparent reporting

9. Cancellation & Changes

Project modifications and cancellations are handled as follows:

Changes: Must be requested in writing with cost and timeline implications
Transport Cancellation: 24-hour notice required to avoid charges
Technology Projects: Cancellation charges based on work completed
Ongoing Services: 30-day written notice required for termination
Emergency Changes: Accepted with potential additional charges

10. Intellectual Property

Rights to intellectual property created during service provision:

Custom Code: Client owns rights to specifically developed solutions
General Tools: TechEmir retains rights to proprietary methodologies
Third-Party Software: Licensed according to original terms
Documentation: Client receives full documentation for custom work
Confidential Information: Remains property of the originating party

11. Termination

Service agreements may be terminated under the following conditions:

Completion: Natural termination upon successful service delivery
Convenience: Either party with 30-day written notice
Breach: Immediate termination for material breach after written notice
Insolvency: Automatic termination if either party becomes insolvent
Force Majeure: Extended inability to perform due to circumstances beyond control

Post-Termination

Upon termination, TechEmir will securely return or destroy all client data as requested, and clients remain responsible for payment of services rendered.

12. Dispute Resolution

In the unlikely event of a dispute, we follow this escalation process:

Direct Discussion: Initial attempt to resolve through direct communication
Formal Mediation: Independent mediation if direct resolution fails
Arbitration: Binding arbitration under UK Arbitration Act
Governing Law: All agreements governed by English law
Jurisdiction: UK courts have exclusive jurisdiction

13. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including:

Natural disasters, extreme weather, or environmental hazards
Government actions, regulations, or legal restrictions
Labor disputes, strikes, or workforce unavailability
Infrastructure failures, power outages, or network disruptions
Global pandemics or public health emergencies
Supply chain disruptions or material shortages

14. Updates to Terms

These Terms of Service may be updated to reflect changes in our services, legal requirements, or business practices:

Updated terms posted on our website with revision date
Active clients notified of material changes via email
30-day notice period for significant modifications
Continued use of services constitutes acceptance of updated terms
Previous versions available upon request for reference