Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our services, contact us, or interact with our website. This may include:

• Contact information (name, email address, phone number)
• Business information (company name, role, industry)
• Project details and requirements you share with us
• Communication history and preferences
• Technical information about your systems (when relevant to our services)

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing and improving our technology and transport services
• Communicating with you about projects and support
• Responding to your inquiries and requests
• Sending important updates about our services
• Ensuring the security and proper functioning of our systems
• Complying with legal obligations and industry standards

3. Data Protection & Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data handling procedures for transport services
• Incident response and breach notification procedures
• Compliance with UK GDPR and relevant data protection laws

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To fulfill service obligations (e.g., coordinating transport logistics)
• With trusted service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer (with proper notification)

5. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active client data: Duration of business relationship plus 7 years
• Contact form submissions: 2 years from submission date
• Technical logs: 12 months for security and troubleshooting
• Financial records: 7 years as required by law
• Marketing communications: Until you unsubscribe

6. Your Rights

Under UK GDPR, you have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where applicable

7. Cookies & Website Analytics

Our website uses essential cookies to function properly and provide you with the best experience:

• Essential cookies for website functionality
• Analytics cookies to understand website usage (anonymized)
• No tracking cookies or third-party advertising cookies
• Form submission cookies to prevent spam

You can control cookie settings through your browser preferences.

8. Third-Party Services

We may use trusted third-party services to enhance our operations. These services are carefully selected and bound by appropriate data protection agreements:

• Cloud hosting providers for secure data storage
• Email services for client communication
• Payment processors for billing (if applicable)
• Transport tracking systems for logistics coordination

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you of significant changes via email (for active clients)
• Provide at least 30 days notice for material changes
• Maintain previous versions for reference upon request